OPPO Launches Advanced Customer Service System Powered by Artificial Intelligence

 

Introduction

 With the advancement of artificial intelligence, it is now possible to offer more personalized and effective customer experiences, OPPO launches a customer service system powered 

by artificial intelligence, opening new horizons in the field of customer service

OPPO Launches Advanced Customer Service System Powered by Artificial Intelligence

AI-powered customer service system

OPPO announces AI-powered customer support system by integrating the AndesGPT AI model within it. Currently, the new system works in more than 20 countries and regions, supports interaction in 13 different languages, and 60% of OPPO users around the world are receiving support through the new system.

OPPO offers WhatsApp support in 13 markets, making the company the first in the smartphone sector to rely on AI-powered services. The company seeks to expand the system to digital platforms such as Facebook, and also to include 21 countries by the end of this year.

How an AI-powered customer service system works?

The system knows the user's query using artificial intelligence in order to identify the request, and then directs the request in order to process it automatically or transfer it to a human support employee if necessary, and then the system communicates with the user either with the appropriate answer or notifies him to wait for the support of the human support employee.

Advantages of AI-powered customer service system

1. The AI-powered system reduces the workload of employees by 40%, allowing them to focus on complex tasks that are difficult for the system to solve automatically.
2. The AI-powered customer support system provides a fast, round-the-clock response.
3. There are teams from OPPO in the main markets in order to prepare local knowledge bases and customize the AndesGPT AI model within the customer support system by region, as well as collect user feedback to improve the service in the future.

In conclusion, it can be said that OPPO's AI-powered customer service system represents a quantum leap in the field of customer service. Thanks to this system, customers can have a more personalized and satisfying experience.

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